RETURNS | EXCHANGES | SHIPPING

📦 Shipping Policy
• Processing Time: All orders are processed within 2–4 business days (excluding weekends and public holidays).
• Delivery Time: Once shipped, orders usually arrive within 4–8 business days depending on your location.
• Shipping Charges:
• Free shipping on all prepaid orders within India.
• A nominal flat fee of ₹99 is charged on orders below ₹999.
• Order Tracking: Once your order is dispatched, you will receive a tracking link via email or SMS so you can follow your parcel in real time.
• Delays: Unexpected courier or weather delays may occur. We appreciate your patience and will keep you updated in such cases.

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🔄 Return & Exchange Policy

At Label RayNew, we want you to love what you wear. If something isn’t right, we’re here to help.
• Eligibility: Returns or exchanges are accepted within 7 days of delivery for unused, unwashed items with all original tags and packaging intact.
• Non-Returnable Items: Products purchased during sale, discount, or clearance events, as well as accessories, are not eligible for return or exchange.
• Exchange: You may exchange for a different size or product of equal value. 
 Return Shipping:
• For damaged or incorrect items, return shipping is free.
• For all other reasons (size, preference), customers bear the return courier cost.
• Refunds: Once we receive and inspect the returned product, refunds are processed as store credit or original payment mode within 5–7 business days.

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🧵 Quality & Care

Each Label RayNew garment goes through strict quality checks before dispatch. Slight variations in colour, texture, or print placement are part of the charm of apparel and are not considered defects.

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📧 Need Help?

For returns, exchanges, or order updates, reach us at:
Email: label.raynew@gmail.com
WhatsApp / Support: +91-9650312900
Hours: Monday–Saturday, 10 AM – 6 PM

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